Terms and Conditions Applicable for Customers Who Have Made an Individual Reservation for Tourist Accommodation at GLOW SEEKERS
Check-in and Check-out Policy
Check-in time is at 3:00 p.m. and check-out time is at 1:00 p.m.
Early Check-in or Late Check-out Policy
a) If you need to check in before the established time, early check-in is subject to availability, and the guest must pay between 50% and 100% of the full rate.
b) If the guest fails to check out after 1:00 p.m. without prior communication with the reception regarding any situation preventing check-out, they must pay between 50% and 100% of the full rate.
Pricing Policy
a) The published rate corresponds to the value per night per room, with an additional charge for extra guests, which must be requested in advance of the guest’s arrival.
b) The rate does not include Value Added Tax (VAT) of 19%, which applies to tax residents in Colombia in compliance with Decree 2646 of 2013.
Reservation Policies
a) Reservations are guaranteed with full prepayment.
b) Only in cases of force majeure or demonstrable fortuitous events by the guest, the accommodation will consider the possibility of reimbursement, applying a penalty for the first night’s charge and administrative costs.
c) In case of overbooking, the accommodation reserves the right to relocate the guest to another establishment of equal or superior category, or to proceed with a full refund of the amount paid for the reservation.
Cancellation Policy
a) The guest may cancel their reservation up to 24 hours before the check-in date without penalty. After this period, the corresponding amount of a daily rate will be charged, and the amount cannot be converted into credit for future stays.
b) Full payment or a debit equivalent to the total number of nights plus taxes is required as a deposit for the reservation.
c) In the event of a no-show without prior cancellation or modification within the established time, a penalty will apply, and the deposit will be deducted.
d) Date modifications are allowed, subject to availability and prior payment of the rate difference for the new dates, if applicable.
e) Early departure without a justified reason will result in the remaining accommodation amount being charged, and no daily rates paid will be refunded.
Policy for Minor Guests
For safety reasons related to the accommodation facilities, guests under 16 years of age are not allowed.
a) All children under 18 must be accompanied by their parents or a responsible adult who can legally guarantee their relationship with the minor. If accompanied by a third party, a signed letter from both parents authorizing the accompaniment is required. If one parent is absent, supporting documentation must be attached.
b) In strict compliance with Article 17 of Law 679 of 2001, and Law 1336 of 2009 on the prevention of exploitation, pornography, and sexual tourism involving minors, GLOW SEEKERS SAS rejects and reports any suspicious behavior in this area.
Policy for Additional Guests
a) The service of additional guest accommodation will be provided only in rooms with suitable accommodation characteristics.
b) Additional guest accommodation is subject to prior registration at reception and payment of the corresponding fee.
c) GLOW SEEKERS SAS reserves the right of admission, according to our company’s policies.
Payment Methods
a) The available payment methods to formalize your reservation are Cash, Debit and Credit Cards, PSE, and Bank Transfer.
b) Payments in foreign currency: GLOW SEEKERS SAS rates in Colombia are in Colombian pesos. The accommodation is not responsible for fluctuations due to payment in foreign currency.
c) We do not accept checks.
Reversal Policy
a) If you book our services through our channels and use a credit or debit card or any other electronic payment method, and the payment method used is issued by a financial entity domiciled in Colombia, our company will request your bank to refund the payment, deducting the respective legal administrative charges within 30 days.
b) Authorize our staff to make an instant reversal in the case of a misoperation with card machines, aiming to correct the incorrect charge made to your card.
Code of Conduct
The GUEST agrees to comply with the indications and policies of the ACCOMMODATION and to maintain behavior that does not undermine coexistence and public safety during their entire stay, in accordance with the law.
Parties, loud music, and noise disturbing the peace of other guests are prohibited. Non-compliance may result in a fine of up to USD $150 or its equivalent in Colombian pesos.
The accommodation is not responsible for any items left behind or lost in common areas, as it is the guest’s sole responsibility.
Found items will be kept for 30 days and will be donated to charity or discarded afterward.
Unregistered visitors are only allowed in the reception lobby on the ground floor.
Wearing swimsuits or going shirtless in common areas of the hotel is prohibited.
It is forbidden to remove towels from the apartments for external use.
Anti-Smoking Law: In compliance with Law 1335 of 2009, our building is smoke-free. Therefore, guests must refrain from smoking in designated smoke-free areas, as well as in enclosed areas such as rooms, hallways, restaurants, and lounges. Failure to comply will result in a fine of USD $100 or its equivalent in Colombian pesos.
Guests are responsible for maintaining the rooms in good condition. Excessive mess or any other kind of odor will result in a penalty charge.
Anti-Corruption Commitment
Local and international legal provisions regarding anti-corruption prohibit paying, promising, or authorizing the direct or indirect payment of money or any item of value to any public official, government employee, political party, candidate, or any person acting on behalf of a public entity when such payment involves a corrupt intent to obtain an advantage. Violation of this policy may result in compensation for all damages caused, and GLOW SEEKERS SAS will have the right to terminate the corresponding relationship immediately without penalty or compensation.
Privacy Policy
a) The accommodation is committed to the privacy and security of its guests during the entire process of navigation and purchase on the website. Guest registration data will not be sold, exchanged, or disclosed to third parties, except when required for delivery, billing, or participation in promotions requested by guests.
Authorization for Personal Data Processing
By virtue of the provisions of Colombian Law 1266 of 2008, Law 1581 of 2012, Decree 1377 of 2013, and Decree 886 of 2014, and other regulations, the customer authorizes GLOW SEEKERS SAS and/or affiliates, as applicable, to process their personal data. This includes the collection, storage, use, circulation, deletion, update, transmission, and transfer in compliance with the published policies on our digital portals. To access, rectify, update, or delete data, please contact [email protected].
THE CUSTOMER declares acceptance of these general contracting conditions. Such acceptance is confirmed by any of the following actions:
a) The lodging contract is evidenced by the Accommodation Registration Card issued by the ACCOMMODATION, accepted by the GUEST’s signature, which confirms adherence to the stipulations contained herein.
b) The GUEST expressly accepts that the amount stated in the invoice will serve as an enforceable claim.
